Precision Fermentation Careers

Join us! Precision Fermentation is on a mission to empower brewers to leverage leading-edge technology to expand their artistic horizons, drive operational efficiency and gain maximum business value. We are always on the lookout for bright and motivated professionals to help us deliver our groundbreaking solutions across the globe. Here's a summary of benefits for Precision Fermentation employees:

Vacation and Holidays
All full-time employees are eligible for unlimited paid-time-off, beginning on their first day of employment, as well as 11 holidays per calendar year.

Health Insurance
All full-time employees and their dependents are eligible to join the company insurance plan after 30 days of employment, with the monthly premium for employees covered at 100% (monthly premium for dependents to be paid by employees).

401k Retirement Plan
All employees are eligible to participate in the company 401k retirement plan after 90 days of employment.

Cell-Phone Stipend
All employees receive a monthly cell-phone stipend.

Team Events
Weekly (optional) virtual Happy Hour and other team-building events throughout the year.

CURRENT OPENINGS

 

Sr. Fermentation Engineer

Reports to Chief Development Officer. As a Sr. Fermentation Engineer, you will be a member of the Product Development team responsible for expanding and improving the biological and chemical monitoring capabilities of Precision Fermentation products.

Duties and responsibilities:

  • Work with the CDO, sales, and customer success teams to define requirements for upcoming hardware products with particular focus on measurement capability, durability, and required sanitization procedures
  • Review and recommend commercially available sensors, materials, and product design to maximize the accuracy of measurement
  • Designing and implementing test protocols to assess the effectiveness of measurement and sanitization procedures
  • Work with R&D partners to develop new sensors / enhance existing sensors to perform more effectively for our use cases
  • Work with our data scientists and application developers to identify analytics that simplify the identification of process anomalies that affect fermentation

Qualifications:

  • Masters or higher in Chemistry, Chemical Engineering, Biology, Biological Engineering or related field, or equivalent experience
  • At least five years of product development experience, preferably in for industrial products
  • Demonstrated experience authoring SOPs for scientific testing
  • At least five years of experience working with outside companies / consultants on research projects
  • Demonstrated excellent verbal and written communication skills
  • Understanding of brewing and yeast biology is highly desired

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

Sr. Hardware Engineer

Reports to Chief Development Officer. As a Sr. Hardware Engineer, you will be a member of the Product Development team, responsible for the design, development, and testing of new products. PFI develops cutting-edge process monitoring products that specialize in providing visibility into biological and chemical activity.

Duties and responsibilities:

  • Work with the CDO, sales, and customer success teams to define requirements for upcoming hardware products
  • Review and recommend commercially available components that meet requirements
  • Work with R&D partners to design, where needed, custom fluidic, mechanical, and electronic components to meet requirements that cannot be met with commercially available parts
  • Develop, test, and evaluate the performance of prototype implementations of new products
  • Document manufacturing requirements, testing procedures, and specifications for new products
  • Define and document quality control and quality assurance procedures for the manufacture of new products
  • Working with the CDO, define and ensure compliance with procedures for managing product bill of materials changes

Qualifications:

  • B.S. in Mechanical engineering or similar job experience
  • At least three to five years of experience as a team lead in developing a commercial product, preferably for industrial customers.
  • Demonstrated knowledge and experience of engineering best practices and standard operating procedures
  • Strong communication skills both in person and in writing
  • Demonstrated understanding of fundamental principles of fluidics, electronics, chemistry, and biology
  • Demonstrated experience as a lead engineer in taking a product from prototype through scaled manufacturing

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

Customer Advocate

Reports to Customer Success. As a Customer Advocate, you will be a member of the Customer Success team. Customer Success is responsible for the entire customer experience, from pre-sales through onboarding and account management, to retention. The Customer Advocate job may have a variety of shifts and incorporate numerous systems including a call center environment or face to face interaction.

Duties and responsibilities:

  • Represent Precision Fermentation, Inc. professionally
  • Manage communications (phone, email & text) with customers effectively
  • Become an expert in leveraging the application to solve our clients’ problems
  • Respond to inbound support requests from clients on how to use the BrewMonitor system and help get them on board
  • Onboard new clients onto the system – train new users on how to use the BrewMonitor system and identify usage scenarios
  • Support customers in finding the best ways of implementing the BrewMonitor in their business environment
  • Pro-actively reach out to clients to drive further adoption of the BrewMonitor system at existing customer accounts
  • Opportunity to Influence product development and drive the roadmap based on personal input and client feedback
  • Triage with the R&D team regarding product inquiries
  • Conduct regular dialogue with sales regarding trial status and additional product needs
  • Manage/coordinate installations, maintenance and replacement of equipment
  • Document all worked performed and solicit customer feedback

Qualifications:

    • Must be 21 years of age or older
    • Sales and/or Customer Service experience preferred
    • Sound understanding of Brewing Science preferred but not required
    • Experience with brewing systems a plus • Ability to communicate and understand brewing terminology
    • Ability to provide consistent and professional service to our valued customers
    • Must be self-motivated and able to establish an effective and efficient routine
    • Must possess excellent time management skills
    • Must possess proficient written and oral language
    • Ability to manage multiple projects independently
    • Must possess good social skills
    • Be able to think critically and make decisions effectively

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

National Account Executive

Location: Remote – Western US

This is a hybrid role of new business development and account management selling to commercial breweries across the globe. The ideal candidate will have experience in a start-up environment selling products and/or services to small and medium sized businesses.  Familiarity with the brewing processes is a plus, but not a requirement.

As a National Account Executive your job is to identify, qualify and close sales opportunities. A hunter. You will therefore be dealing with people at all levels within an organization: from brewers to quality control personnel to heads of operations.  To excel in this role you must be disciplined, focused on results, able to prioritize opportunities, and operate with a high level of efficiency and business ethics.

The National Account Executive is primarily responsible for driving profitable sales growth in an assigned territory while meeting or exceeding sales goals. Activities include learning and staying informed about the brewing industry at large; following a comprehensive sales process; establishing, updating and managing pipeline information for targeted accounts; managing time and resources effectively; representing Precision Fermentation within the industry and territory; and contributing to sales planning and forecasting activities.

Duties and responsibilities:

  • Creating and implementing a sales strategy to drive revenue
  • Develop new leads via cold calling, networking, etc.
  • Maintain and grow existing customer business to meet monthly and annual sales goals by contacting or meeting with existing clients
  • Contribute to sales forecasting, including maintaining accurate and complete information in CRM, estimate sales pipeline probabilities, and compile information into regular reports as requested
  • Pipeline growth of 3x ensuring while demonstrating a successful conversion rate
  • Manage multiple opportunities in different phases of the sales cycle (Initiate, develop, and close opportunities)
  • Industry event representation
  • Collaborate with colleagues to exchange information such as selling strategies and marketing information
  • Contribute to new product development that meets customer needs by identifying gaps where current products do not meet client requirements
  • Collaborate with partner organizations (e.g. state brewers guilds, channel partners)
  • Consultative selling with “challenger” mindset - strategically position Precision Fermentation by understanding customers’ pain points and propose solutions to fit their needs
  • Ability to travel

Qualifications:

    • Bachelor’s degree preferred
    • Team player with a collaborative, startup mindset
    • LOTS of energy, sales creativity, competitiveness, and passion
    • Highly motivated, focused, and detail-oriented
    • Strong communication skills both verbal and written
    • Self-starter – does not have to be “led” and is accountable
    • Professionalism – Representing the company accordingly
    • Ability to think critically and creatively problem solve
    • Not afraid to challenge the status quo, both with clients and internally
    • Excellent presentation, lead qualification, and client relationship skills are required

Salary Range & Benefits

Precision Fermentation provides an excellent sales compensation package that includes a base salary, commissions, cell phone reimbursement, laptop computer and travel expenses. You will receive unparalleled sales support that includes being part of “Best in Class” sales and delivery team. The team includes  comprehensive marketing resources, implementation management support, and scientific support, plus executive management participation.

Precision Fermentation is a strong believer in educating our sales reps in our products services and processes. Our onboarding will include repeated application demonstrations, onsite interaction with the science team (when possible), extensive marketing and sales support as well as continued management assistance for in-person and virtual customer meetings.

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

Head of Account Management

Location: Raleigh Durham or Atlanta preferred. Other/remote locations considered.

The Head of Account Management will be responsible for Precision Fermentation’s customer relationships from initial contract through end of life. The AM team will be responsible for all customer relationships, and the success of their collective efforts will largely determine how long a customer is a customer. This role will coordinate the customer onboarding and rollout, managing customer relationships through day-to-day contact and maintaining a heavy focus on achieving a) full deployment of Precision Fermentation solutions with each customer to support revenue growth and b) customer delight to ensure durable customer relationships, low/zero churn and infinite customer life.

This is a key leadership position that will start as a team of one and build the team to scale with current customer growth - must be able to act as player/coach as the team is built out.

Primary Focus:

Provide our customers with a single point of contact for (most) everything. A SPOC is smoother and less confusing for the customer. Help build confidence and trust with our clients: A good account manager will build strong relationships that increase customer loyalty.

  • Onboarding: Our account manager will be the face of Precision Fermentation to the customer and will guide our customers through the deployment of BrewMonitor solutions, hardware, and software.
  • Education to encourage full and rapid adoption: Educate the customer based on best practices to use the BrewMonitor System, given their internal processes – i.e. help customers shape their use of BrewMonitor to be compatible with their requirements. AMs will also share knowledge and help customers develop their businesses – an important part of building a long-lasting relationship.
  • Share customer learnings: Bring Precision Fermentation internal staff up to speed on how customers are using BrewMonitor in order to aid in the creation and evolution of best practices/content to share with other customers
  • Retain at-risk customers: Account managers are negotiators when necessary, bringing at-risk customers back into the fold. The value of this role, compounded across an entire team, brings immense value to our company.
  • Quickly. Quickly route billing, fulfillment, technical and product issues to the right place. Leverage excellent customer service skills to quickly diagnose customer issues and route them accordingly.

Key areas of responsibility include:

  • Be the right hand to CRO and own all customer relationships.
  • Manage all customer relationships. Ensure smooth onboarding and rollout within customers operations and educate customers. Increase utilization by understanding and helping customers achieve objectives. Drive customer account growth through additional BrewMonitor sales to achieve revenue and customer retention targets.
  • Build the framework for distributing and managing a set of customers across your team to ensure excellent coverage, account growth and zero churn.
  • Be the quarterback for the customer relationship. Understand the customer needs, requests, issues and quickly solve them, or route to the appropriate team member to ensure timely resolution
  • Understand and document the customer in CRM. Learn who’s who and their respective roles, capture key metadata related to their infrastructure and operations (equipment, process, beverage types, etc), understand their business requirements/goals, and document appropriately.
  • Perform analysis of customer operations by tracking campaign performance and network trends; use problem-solving and analytical skills to determine the most effective means of increasing ROI.
  • Build seriously GREAT customer relationships. Get to know our customers and build trust, leveraging knowledge of their operations and our product to establish yourself as a “go to” resource.
  • Assist the sales team in closing new accounts by participating in the sales process in anticipation of contract signing, to ensure smooth transition from prospect to customer.

Qualifications:

  • Learn our product inside and out. Account managers must gain strong product knowledge. AMs must be able to efficiently demonstrate all aspects of the BrewMonitor System to the customer and map that to customer’s current processes. It is the AM’s responsibility to ensure that the customer gets full value out of the product.
  • Analytical ability is required to understand our customers' brewing workflow in order to help them gain maximum value from the product.
  • Good process skills and detail orientation. Managing the onboarding/implementation will set the right expectations for our customers. With project management knowledge, AMs will know how each project should be adapted.
  • Be technically astute. AMs must know when to route to support, engineering, etc., AND supply good directional input on bug fixes and feature requests.
  • Be ROI minded. AMs must live and breathe the ROI that BrewMonitor supplies to our customers. This will help align the value of customers’ feature requests with the value of development projects and help Precision Fermentation make the best decisions possible.

Requirements/Skills:

  • Sales, account management or technical account management skills
  • Prior experience managing and/or building out account management teams
  • Good process skills and detail orientation – managing the onboarding/implementation to set expectations for our customers.
  • Track record of establishing and maintaining effective working relationships both internally, within the company, and throughout all levels of customers
  • Excellent soft skills and customer communication skills – must be able to understand customer objectives/issues/requests and exchange information with others clearly and concisely
  • Demonstrated analytical skills – must be able to understand and assess customer operational workflow, analyze business results and share with customer and internally as needed
  • Track record of thriving when the pressure is on – calmly and effectively meet deadlines when work speed and sustained accuracy are paramount
  • Working knowledge of Excel and PowerPoint to analyze business results, generate reports, and build presentations
  • Knowledge of brewing and/or fermentation processes and operations is a plus but not required

Education/Experience:

  • Minimum 5 years experience in sales, account management or technical account management role
  • Experience with B2B technology or SaaS products (use, rollout, and utilization)
  • Bachelor’s degree required. Masters/MBA a plus.


To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


Business Development Representative

Assists our National Account Executives (NAEs) with lead generation, qualification, administration, service and order processing. Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements. Routing qualified opportunities to the appropriate sales executives for further development and closure.

Duties and responsibilities:

  • Work with each NAE toward creation of a workflow ensuring maximum production and efficiency
    -  Daily communication with team of 2 National Account Execs (NAE) – phone, text, email & Slack
    -  Assist NAE with lead generation and admin processes
  • Keeping up with product and service information and updates
  • Creating and maintaining a database of current and potential customers (via CRM)
  • Qualify inbound leads and schedule follow up web/onsite presentation for NAE
    -  First point of contact for all inbound leads
    -  Tracking and documenting communication in CRM & Slack
  • Interacting with existing customers in order to garner their interest in additional products; converting them into qualified leads for the NAE
  • Work with Lead Generation consultant to ensure timely outbound communication and documentation
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Liaison between sales and onboarding-client service/fulfillment
  • Represent Precision Fermentation, Inc. professionally

Qualifications:

  • Must be 21 years of age or older
  • Sales and/or Customer Service experience preferred
  • Sound understanding of Brewing Science preferred
  • Experience with brewing systems a plus
  • Ability to communicate and understand brewing terminology
  • Ability to provide consistent and professional service to prospects & customers
  • Must be self-motivated and able to establish an effective and efficient routine
  • Must possess excellent time management skills
  • An effective and competent communicator, both spoken and written
  • Ability to manage multiple projects independently
  • Be able to think critically and make decisions effectively

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 

 

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