Precision Fermentation Careers

Join us! Precision Fermentation is on a mission to empower brewers to leverage leading-edge technology to expand their artistic horizons, drive operational efficiency and gain maximum business value. We are always on the lookout for bright and motivated professionals to help us deliver our groundbreaking solutions across the globe. Here's a summary of benefits for Precision Fermentation employees:

Vacation and Holidays
All full-time employees are eligible for unlimited paid-time-off, beginning on their first day of employment, as well as 11 holidays per calendar year.

Health Insurance
All full-time employees and their dependents are eligible to join the company insurance plan after 30 days of employment, with the monthly premium for employees covered at 100% (monthly premium for dependents to be paid by employees).

401k Retirement Plan
All employees are eligible to participate in the company 401k retirement plan after 90 days of employment.

Cell-Phone Stipend
All employees receive a monthly cell-phone stipend.

Team Events
Weekly (optional) virtual Happy Hour and other team-building events throughout the year.

Covid-19 Policy
Precision Fermentation requires all employees to be fully vaccinated against COVID-19 prior to the first day of employment, unless a medical or religious accommodation is required.

CURRENT OPENINGS

 

Sr. Software Engineer

Precision Fermentation is a fast-growing startup company providing advanced monitoring services to craft brewers, yeast manufacturers, cideries, seltzer manufacturers, and others to improve quality and production efficiency. We accomplish this with our innovative SaaS / IoT platform that includes advanced sensing, data collection, analysis, and visualization of a wide variety of fluid characteristics.

As a Sr. Software Engineer, you will be a member of the Product Development team responsible for expanding and improving the architecture, CI/CD pipeline, and feature capabilities of our platform. You will help define and execute our strategy to both leverage best-of-breed components and do custom development to deliver an exceptional user experience.

Duties and responsibilities:

  • Reports to the Chief Development Officer
  • Work with the CDO, sales, and customer success teams to define requirements for upcoming software releases
  • Lead ongoing efforts to continue to enhance our software architecture.
  • Establish and develop tooling to ensure compliance with software development best practices
  • Manage the cloud deployment landscape and the tooling for deploying upgrades, monitoring performance, and identifying issues
  • Act as the lead developer for new, complex features

Qualifications:

  • B.S. in Computer Science or equivalent experience
  • At least 7 years of professional software development experience, with at least 3 years of experience as a team lead
  • Demonstrated experience and capability for managing pull requests and deploying moderately complex applications
  • Experience developing, deploying, and monitoring continuous integration / continuous deployment pipelines is a plus
  • Strong understanding of networking, common Web technologies, and HTML user interface technologies is highly desired
  • Strong competency in data structure design and SQL is highly desired.
  • Experience with JavaScript, PHP, and Postgres is highly desired.

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 

 


Customer Advocate

Reports to Customer Success. As a Customer Advocate, you will be a member of the Customer Success team. Customer Success is responsible for the entire customer experience, from pre-sales through onboarding and account management, to retention. The Customer Advocate job may have a variety of shifts and incorporate numerous systems including a call center environment or face to face interaction.

Duties and responsibilities:

  • Represent Precision Fermentation, Inc. professionally
  • Manage communications (phone, email & text) with customers effectively
  • Become an expert in leveraging the application to solve our clients’ problems
  • Respond to inbound support requests from clients on how to use the BrewMonitor system and help get them on board
  • Onboard new clients onto the system – train new users on how to use the BrewMonitor system and identify usage scenarios
  • Support customers in finding the best ways of implementing the BrewMonitor in their business environment
  • Pro-actively reach out to clients to drive further adoption of the BrewMonitor system at existing customer accounts
  • Opportunity to Influence product development and drive the roadmap based on personal input and client feedback
  • Triage with the R&D team regarding product inquiries
  • Conduct regular dialogue with sales regarding trial status and additional product needs
  • Manage/coordinate installations, maintenance and replacement of equipment
  • Document all worked performed and solicit customer feedback

Qualifications:

    • Must be 21 years of age or older
    • Sales and/or Customer Service experience preferred
    • Sound understanding of Brewing Science preferred but not required
    • Experience with brewing systems a plus • Ability to communicate and understand brewing terminology
    • Ability to provide consistent and professional service to our valued customers
    • Must be self-motivated and able to establish an effective and efficient routine
    • Must possess excellent time management skills
    • Must possess proficient written and oral language
    • Ability to manage multiple projects independently
    • Must possess good social skills
    • Be able to think critically and make decisions effectively

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

National Account Executive

Location: Remote – Western US

This is a hybrid role of new business development and account management selling to commercial breweries across the globe. The ideal candidate will have experience in a start-up environment selling products and/or services to small and medium sized businesses.  Familiarity with the brewing processes is a plus, but not a requirement.

As a National Account Executive your job is to identify, qualify and close sales opportunities. A hunter. You will therefore be dealing with people at all levels within an organization: from brewers to quality control personnel to heads of operations.  To excel in this role you must be disciplined, focused on results, able to prioritize opportunities, and operate with a high level of efficiency and business ethics.

The National Account Executive is primarily responsible for driving profitable sales growth in an assigned territory while meeting or exceeding sales goals. Activities include learning and staying informed about the brewing industry at large; following a comprehensive sales process; establishing, updating and managing pipeline information for targeted accounts; managing time and resources effectively; representing Precision Fermentation within the industry and territory; and contributing to sales planning and forecasting activities.

Duties and responsibilities:

  • Creating and implementing a sales strategy to drive revenue
  • Develop new leads via cold calling, networking, etc.
  • Maintain and grow existing customer business to meet monthly and annual sales goals by contacting or meeting with existing clients
  • Contribute to sales forecasting, including maintaining accurate and complete information in CRM, estimate sales pipeline probabilities, and compile information into regular reports as requested
  • Pipeline growth of 3x ensuring while demonstrating a successful conversion rate
  • Manage multiple opportunities in different phases of the sales cycle (Initiate, develop, and close opportunities)
  • Industry event representation
  • Collaborate with colleagues to exchange information such as selling strategies and marketing information
  • Contribute to new product development that meets customer needs by identifying gaps where current products do not meet client requirements
  • Collaborate with partner organizations (e.g. state brewers guilds, channel partners)
  • Consultative selling with “challenger” mindset - strategically position Precision Fermentation by understanding customers’ pain points and propose solutions to fit their needs
  • Ability to travel

Qualifications:

    • Bachelor’s degree preferred
    • Team player with a collaborative, startup mindset
    • LOTS of energy, sales creativity, competitiveness, and passion
    • Highly motivated, focused, and detail-oriented
    • Strong communication skills both verbal and written
    • Self-starter – does not have to be “led” and is accountable
    • Professionalism – Representing the company accordingly
    • Ability to think critically and creatively problem solve
    • Not afraid to challenge the status quo, both with clients and internally
    • Excellent presentation, lead qualification, and client relationship skills are required

Salary Range & Benefits

Precision Fermentation provides an excellent sales compensation package that includes a base salary, commissions, cell phone reimbursement, laptop computer and travel expenses. You will receive unparalleled sales support that includes being part of “Best in Class” sales and delivery team. The team includes  comprehensive marketing resources, implementation management support, and scientific support, plus executive management participation.

Precision Fermentation is a strong believer in educating our sales reps in our products services and processes. Our onboarding will include repeated application demonstrations, onsite interaction with the science team (when possible), extensive marketing and sales support as well as continued management assistance for in-person and virtual customer meetings.

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

Business Development Representative

We are looking for a sales associate assist a team of National Account Executives (NAE) with lead generation, qualification, administration, service and order processing. Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements. Routing qualified opportunities to the appropriate sales executives for further development and closure.

Responsibilities:

  • Work with each NAE toward creation of a workflow ensuring maximum production and efficiency
    • Daily communication with team of National Account Execs (NAE) – phone, text, email & Slack
    • Assist NAE with lead generation and admin processes
  • Keeping up with product and service information and updates
  • Creating and maintaining a database of current and potential customers (via CRM)
  • Qualify inbound leads and schedule follow up web/onsite presentation for NAE
    • First point of contact for all inbound leads
    • Tracking and documenting communication in CRM & Slack
  • Interacting with existing customers in order to garner their interest in additional products; converting them into qualified leads for the NAE
  • Work with Lead Generation consultant to ensure timely outbound communication and documentation
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Liaison between sales and onboarding-client service/fulfillment
  • Represent Precision Fermentation, Inc. professionally

Requirements:

  • Must be 21 years of age or older
  • Sales and/or Customer Service experience preferred
  • Sound understanding of Brewing Science preferred
  • Experience with brewing systems a plus
  • Ability to communicate and understand brewing terminology
  • Ability to provide consistent and professional service to prospects & customers
  • Must be self-motivated and able to establish an effective and efficient routine
  • Must possess excellent time management skills
  • An effective and competent communicator, both spoken and written
  • Ability to manage multiple projects independently
  • Be able to think critically and make decisions effectively

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

Head of Account Management

Location: Raleigh Durham or Atlanta preferred. Other/remote locations considered.

The Head of Account Management will be responsible for Precision Fermentation’s customer relationships from initial contract through end of life. The AM team will be responsible for all customer relationships, and the success of their collective efforts will largely determine how long a customer is a customer. This role will coordinate the customer onboarding and rollout, managing customer relationships through day-to-day contact and maintaining a heavy focus on achieving a) full deployment of Precision Fermentation solutions with each customer to support revenue growth and b) customer delight to ensure durable customer relationships, low/zero churn and infinite customer life.

This is a key leadership position that will start as a team of one and build the team to scale with current customer growth - must be able to act as player/coach as the team is built out.

Primary Focus:

Provide our customers with a single point of contact for (most) everything. A SPOC is smoother and less confusing for the customer. Help build confidence and trust with our clients: A good account manager will build strong relationships that increase customer loyalty.

  • Onboarding: Our account manager will be the face of Precision Fermentation to the customer and will guide our customers through the deployment of BrewMonitor solutions, hardware, and software.
  • Education to encourage full and rapid adoption: Educate the customer based on best practices to use the BrewMonitor System, given their internal processes – i.e. help customers shape their use of BrewMonitor to be compatible with their requirements. AMs will also share knowledge and help customers develop their businesses – an important part of building a long-lasting relationship.
  • Share customer learnings: Bring Precision Fermentation internal staff up to speed on how customers are using BrewMonitor in order to aid in the creation and evolution of best practices/content to share with other customers
  • Retain at-risk customers: Account managers are negotiators when necessary, bringing at-risk customers back into the fold. The value of this role, compounded across an entire team, brings immense value to our company.
  • Quickly. Quickly route billing, fulfillment, technical and product issues to the right place. Leverage excellent customer service skills to quickly diagnose customer issues and route them accordingly.

Key areas of responsibility include:

  • Be the right hand to CRO and own all customer relationships.
  • Manage all customer relationships. Ensure smooth onboarding and rollout within customers operations and educate customers. Increase utilization by understanding and helping customers achieve objectives. Drive customer account growth through additional BrewMonitor sales to achieve revenue and customer retention targets.
  • Build the framework for distributing and managing a set of customers across your team to ensure excellent coverage, account growth and zero churn.
  • Be the quarterback for the customer relationship. Understand the customer needs, requests, issues and quickly solve them, or route to the appropriate team member to ensure timely resolution
  • Understand and document the customer in CRM. Learn who’s who and their respective roles, capture key metadata related to their infrastructure and operations (equipment, process, beverage types, etc), understand their business requirements/goals, and document appropriately.
  • Perform analysis of customer operations by tracking campaign performance and network trends; use problem-solving and analytical skills to determine the most effective means of increasing ROI.
  • Build seriously GREAT customer relationships. Get to know our customers and build trust, leveraging knowledge of their operations and our product to establish yourself as a “go to” resource.
  • Assist the sales team in closing new accounts by participating in the sales process in anticipation of contract signing, to ensure smooth transition from prospect to customer.

Qualifications:

  • Learn our product inside and out. Account managers must gain strong product knowledge. AMs must be able to efficiently demonstrate all aspects of the BrewMonitor System to the customer and map that to customer’s current processes. It is the AM’s responsibility to ensure that the customer gets full value out of the product.
  • Analytical ability is required to understand our customers' brewing workflow in order to help them gain maximum value from the product.
  • Good process skills and detail orientation. Managing the onboarding/implementation will set the right expectations for our customers. With project management knowledge, AMs will know how each project should be adapted.
  • Be technically astute. AMs must know when to route to support, engineering, etc., AND supply good directional input on bug fixes and feature requests.
  • Be ROI minded. AMs must live and breathe the ROI that BrewMonitor supplies to our customers. This will help align the value of customers’ feature requests with the value of development projects and help Precision Fermentation make the best decisions possible.

Requirements/Skills:

  • Sales, account management or technical account management skills
  • Prior experience managing and/or building out account management teams
  • Good process skills and detail orientation – managing the onboarding/implementation to set expectations for our customers.
  • Track record of establishing and maintaining effective working relationships both internally, within the company, and throughout all levels of customers
  • Excellent soft skills and customer communication skills – must be able to understand customer objectives/issues/requests and exchange information with others clearly and concisely
  • Demonstrated analytical skills – must be able to understand and assess customer operational workflow, analyze business results and share with customer and internally as needed
  • Track record of thriving when the pressure is on – calmly and effectively meet deadlines when work speed and sustained accuracy are paramount
  • Working knowledge of Excel and PowerPoint to analyze business results, generate reports, and build presentations
  • Knowledge of brewing and/or fermentation processes and operations is a plus but not required

Education/Experience:

  • Minimum 5 years experience in sales, account management or technical account management role
  • Experience with B2B technology or SaaS products (use, rollout, and utilization)
  • Bachelor’s degree required. Masters/MBA a plus.


To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

Marketing Production Manager

The Marketing Production Manager ensures the timely and expert deployment of marketing assets for web, email marketing, drip campaigns, external media programs, print and event production. It is a combination of graphic design, web development, and print management. The ideal candidate will be a fast producer with strong design experience, high attention to detail, and a solid background in managing marketing assets and technologies.

Responsibilities:

  • Supports marketing programs in all areas associated with the development and implementation of Precision Fermentation’s marketing strategies and budgets through creative production
  • Deploys successful marketing campaigns and owns their implementation from ideation through review and execution, overseeing all asset creation, management, and distribution for maximum impact and reach
  • Develops creative briefs and design concepts to meet marketing objectives
  • Designs graphics, web pages, HTML emails, sales email templates, advertisements, social media, printed collateral, and event graphics
  • Iterates designs as necessary to gain approval by stakeholders in marketing, product, support, and/or sales, depending on the project
  • Manages the corporate website, including updates, expansions and redesigns, as well as ensuring deployment of best practices for SEO and interaction with other systems and platforms (e.g. marketing automation, CRM and social media), plus impeccable maintenance of landing pages and forms that provide leads to the sales funnel
  • Analyzes and optimizes website for increased traffic and lead conversions
  • Partners with marketing operations to develop project delivery schedules, and meets deadlines consistently
  • Collaborates with marketing and revenue operations teams to achieve program, event, and data management objectives
  • Partners with marketing’s external production contractors to manage their delivery of project milestones

Requirements:

  • 4+ years’ professional experience in marketing production
  • Great business design portfolio, with a focus on web, email, print, and social media
  • Adobe Creative Suite proficiency
  • Technical proficiency with digital marketing tools, including CMS (WordPress preferred), Google Ads, website analysis tools including Google Analytics, SEO research/management tools, and social media platforms – marketing automation experience (Hubspot, ActiveCampaign, etc.) is a plus
  • Basic HTML/CSS knowledge – php, JQuery and/or other scripting experience is a plus
  • Proven ability to own digital marketing production and meet deadlines


To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

In-House Service Technician

As a Service Technician, you will evaluate, assemble, repair, and maintain both electronic and fluidic components in our BrewMonitor System. This includes diagnosis and performing testing for the purposes of quality assurance, reliability, safety inspection, regulatory adherence, environmental impact and/or sample testing. Ability to process detailed documentation is a must.

Responsibilities:

  • Replacing / repairing components to return devices to service
  • Documenting product and component failures for internal and supplier engineering
    analysis
  • Refurbishing and cleaning devices returned from customers
  • Performing pre-manufacturing testing of components to ensure specifications are met
  • Performing bench testing of potential alternative supplier components
  • Performing quality assurance and pressure testing of devices
  • Perform tests in a laboratory environment that can include analysis, assembling and
    disassembling, and chemical variations of products to ensure quality
  • Operate, maintain, and calibrate laboratory equipment
  • Monitor use and inventories of supplies
  • Make recommendations for adjusting process conditions to encourage improvements and
    ensure quality standards are met
  • Adhere to safety, health and environmental policies and procedures
  • Record findings and clearly communicate results with team
  • Document all worked performed and report to management

Requirements:

  • Must be 18 years of age or older
  • Sound understanding of Brewing Science preferred but not required
  • Basic knowledge of electrical multimeters and troubleshooting electronics
  • Comfortable with small hand tools and mechanical assembly
  • Experience with bench lab work and wet chemistry
  • Ability to operate laboratory equipment
  • Show basic knowledge of laboratory procedures
  • Mathematics knowledge
  • Must be self-motivated and able to establish an effective and efficient routine
  • Must possess excellent time management skills
  • Must possess proficient written and oral language
  • Ability to manage multiple projects independently
  • Must possess good social skills
  • Be able to think critically and make decisions effectively

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 

Unparalleled Fermentation Insight. Amazing Beers.