Precision Fermentation Careers

Join us! Precision Fermentation is on a mission to empower brewers to leverage leading-edge technology to expand their artistic horizons, drive operational efficiency and gain maximum business value. We are always on the lookout for bright and motivated professionals to help us deliver our groundbreaking solutions across the globe. Here's a summary of benefits for Precision Fermentation employees:

Vacation and Holidays
All full-time employees are eligible for unlimited paid-time-off, beginning on their first day of employment, as well as 11 holidays per calendar year.

Health Insurance
All full-time employees and their dependents are eligible to join the company insurance plan after 30 days of employment, with the monthly premium for employees covered at 100% (monthly premium for dependents to be paid by employees).

401k Retirement Plan
All employees are eligible to participate in the company 401k retirement plan after 90 days of employment.

Cell-Phone Stipend
All employees receive a monthly cell-phone stipend.

Team Events
Weekly (optional) virtual Happy Hour and other team-building events throughout the year.

Covid-19 Policy
Precision Fermentation requires all employees to be fully vaccinated against COVID-19 prior to the first day of employment, unless a medical or religious accommodation is required.

Sales

Development

Customer Success

 

CURRENT OPENINGS

Account Manager

The Account Manager will be responsible for Precision Fermentation’s customer relationships from initial contract thru end of life. The AM team is responsible for maintaining and growing customer relationships; the success of their efforts will largely determine how long a customer is a customer. This role will coordinate the customer onboarding and rollout, manage customer relationships through day-to-day contact with a heavy focus on; a) achieving full deployment of Precision Fermentation solutions to support revenue growth and b) ensuring a durable customer relationship, low/zero churn and infinite customer life.

Primary Focus:

Provide our customers a Single Point of Contact for (most) everything while helping to build confidence and trust with our clients: A good account manager will build strong relationships that increase customer loyalty:

  • Onboarding: Our account manager will be the face of Precision Fermentation to the customer and will handhold customers through the deployment of BrewMonitor solutions, hardware and software.
  • Educate to encourage full and rapid adoption: Educate the customer based on best practices to use the BrewMonitor System given their internal processes i.e. help our customers shape their use of BrewMonitor to be compatible to their requirements. AM will also share knowledge and help the customer develop their business – a huge step towards building a long-lasting relationship.
  • Share customer leanings: Bring Precision Fermentation internal staff up to speed on how customers are using BrewMonitor to aid in the creation/evolution of best practices/ content to share with other customers
  • Retain customers that get out on the ledge: Account managers will be our negotiators, bringing at-risk customers back into the fold. The value of that, compounded across an entire team, brings immense value to our company.
  • Respond. Quickly. Quickly Route billing, fulfillment, technical and product issues to the right place. They will need good customer service skills and be able to quickly diagnose customer issues and route them accordingly.

Key areas of responsibilities will include:

  • Manage customer relationships. Ensure smooth onboarding and rollout within customers operations, educate customers and increase utilization, understand and help customers achieve objectives, drive customer revenue growth thru additional BrewMonitor sales to achieve revenue targets.
  • Be the quarterback for the customer relationship – Understand the customer needs, requests, issues AND quickly solve them or route to the right team member to ensure timely resolution
  • Understand and document the customer in CRM – learn who’s who and what their roles are, capture key metadata related to their infrastructure and operations (equipment, process, beverage types, etc.), understand their business requirements/ goals and document appropriately
  • Perform analysis of customer operations by tracking campaign performance and network trends; use problem solving and analytical skills in order to determine the most effective means of increasing ROI.
  • Build seriously GREAT customer relationships – get to know our customers and build trust thru knowledge of their operations and our product to establish yourself as a “go to” source
  • Assist the sales team in closing new accounts by being involved in the sales process in anticipation of contract signing to ensure smooth transition from prospect to customer

Qualifications:

  • Know our product inside and out – Account managers MUST HAVE super strong product knowledge - AM must be able to efficiently demonstrate all aspects of BrewMonitor to the customer and map that to customers current processes. Customer growth won’t happen, and churn will increase if you are unable to help the customer get full value out of their BrewMonitor system. The customer might not even know what he or she is missing.
  • An analytical ability to understand our customers' brewing workflow and help them exploit the BrewMonitor solution/software.
  • Good process skills and detail orientation - Managing the onboarding/implementation will set the right expectations for our customers. With project management knowledge you know how the project can be adapted.
  • Be technically astute
    • AM must know when to route to support, engineering, etc.
    • AND supply good directional input on bug fixes and feature requests.
  • Be ROI minded – AM must live and breathe the ROI that BrewMonitor supplies to our customers. This will help align the value of customer(s) feature request against the actual value of fixing a bug and building/accelerating a new feature to help PFI make better decisions and eliminate doubt.

Requirements/Skills:

  • Sales, account management or technical account management skills·
  • Prior experience managing and/or building out account management team·
  • Good process skills and detail orientation - Managing the onboarding/implementation will set the right expectations for our customers.
  • Track record of establish and maintain effective working relationships within all levels of customers and within PFI
  • Excellent soft skills and customer communication skills – must be able to understand customer objectives/issues/requests and exchange information with others clearly and concisely
  • Demonstrated analytical skills – understand and assess customer operational workflow, analyze business results and share with customer and internally as needed,
  • Track record of thriving when the pressure is on – calmly and effectively meet deadlines when work speed and sustained accuracy are paramount
  • Technical aptitude/astuteness and a passion for being a product junkie!!! AM must know when to route to support, engineering, etc. AND supply good directional input on bug fixes and feature requests.
  • Financially orientated and solid understanding of ROI – AM must live and breathe the ROI that BrewMonitor supplies to our customers. This will help align the value of customer(s) feature requests against the actual value of fixing a bug and building/accelerating a new feature to help PFI make better decisions and eliminate doubt.
  • Working knowledge of Excel and PowerPoint to analyze business results, generate reports, and build presentations
  • Knowledge of brewing and/or fermentation processes and operations a plus but not required

Education/Experience:

  • Minimum 5 years’ experience in sales, account management or technical account management role
  • Experience with B2B technology or SaaS products (use, rollout, utilization)
  • Bachelor’s degree required

Location:

Raleigh Durham or Atlanta preferred
Other/remote locations considered

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

Sr. Software Engineer

Precision Fermentation is a fast-growing startup company providing advanced monitoring services to craft brewers, yeast manufacturers, cideries, seltzer manufacturers, and others to improve quality and production efficiency. We accomplish this with our innovative SaaS / IoT platform that includes advanced sensing, data collection, analysis, and visualization of a wide variety of fluid characteristics.

As a Sr. Software Engineer, you will be a member of the Product Development team responsible for expanding and improving the architecture, CI/CD pipeline, and feature capabilities of our platform. You will help define and execute our strategy to both leverage best-of-breed components and do custom development to deliver an exceptional user experience.

Duties and responsibilities:

  • Reports to the Chief Development Officer
  • Work with the CDO, sales, and customer success teams to define requirements for upcoming software releases
  • Lead ongoing efforts to continue to enhance our software architecture.
  • Establish and develop tooling to ensure compliance with software development best practices
  • Manage the cloud deployment landscape and the tooling for deploying upgrades, monitoring performance, and identifying issues
  • Act as the lead developer for new, complex features

Qualifications:

  • B.S. in Computer Science or equivalent experience
  • At least 7 years of professional software development experience, with at least 3 years of experience as a team lead
  • Demonstrated experience and capability for managing pull requests and deploying moderately complex applications
  • Experience developing, deploying, and monitoring continuous integration / continuous deployment pipelines is a plus
  • Strong understanding of networking, common Web technologies, and HTML user interface technologies is highly desired
  • Strong competency in data structure design and SQL is highly desired.
  • Experience with JavaScript, PHP, and Postgres is highly desired.

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 


 

Customer Advocate

Reports to Customer Success. As a Customer Advocate, you will be a member of the Customer Success team. Customer Success is responsible for the entire customer experience, from pre-sales through onboarding and account management, to retention. The Customer Advocate job may have a variety of shifts and incorporate numerous systems including a call center environment or face to face interaction.

Duties and responsibilities:

  • Represent Precision Fermentation, Inc. professionally
  • Manage communications (phone, email & text) with customers effectively
  • Become an expert in leveraging the application to solve our clients’ problems
  • Respond to inbound support requests from clients on how to use the BrewMonitor system and help get them on board
  • Onboard new clients onto the system – train new users on how to use the BrewMonitor system and identify usage scenarios
  • Support customers in finding the best ways of implementing the BrewMonitor in their business environment
  • Pro-actively reach out to clients to drive further adoption of the BrewMonitor system at existing customer accounts
  • Opportunity to Influence product development and drive the roadmap based on personal input and client feedback
  • Triage with the R&D team regarding product inquiries
  • Conduct regular dialogue with sales regarding trial status and additional product needs
  • Manage/coordinate installations, maintenance and replacement of equipment
  • Document all worked performed and solicit customer feedback

Qualifications:

  • Must be 21 years of age or older
  • Sales and/or Customer Service experience preferred
  • Sound understanding of Brewing Science preferred but not required
  • Experience with brewing systems a plus
  • Ability to communicate and understand brewing terminology
  • Ability to provide consistent and professional service to our valued customers
  • Must be self-motivated and able to establish an effective and efficient routine
  • Must possess excellent time management skills
  • Must possess proficient written and oral language
  • Ability to manage multiple projects independently
  • Must possess good social skills
  • Be able to think critically and make decisions effectively

To apply, send a resume and cover letter to jobs@precisionfermentation.com.

 

Unparalleled Fermentation Insight. Amazing Beers.